Privacy Policy

ProAptivity is committed to protecting your privacy. This policy explains how we collect, use, store and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR).

1. Who we are

ProAptivity provides CRM consultancy, implementation, and support services across the UK. Our registered office is located in 18 Clooney Terrace, Derry, Northern Ireland. BT47 6AR

2. What data we collect

We may collect and process the following personal data:

• Your name, email address, phone number and company name

• Business-related information such as role or enquiry details

• Information collected via our website (e.g. IP address, browser type)

3. How we use your data

We use your personal data to:

• Respond to enquiries and provide information about our services

• Deliver CRM consultancy, training, and support services

• Maintain client records and contractual obligations

• Improve our website and communication practices

We will only use your data for the purposes for which it was collected and where we have a legal basis to do so.

4. Data sharing

We do not sell or rent your personal data to third parties. We may share data with trusted service providers who assist in operating our business (e.g. hosting providers), under strict confidentiality and data protection agreements.

5. Data storage and security

Your data is stored securely in accordance with industry best practices. We implement appropriate technical and organisational measures to protect your data from loss, misuse or unauthorised access.

6. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request erasure of your personal data

• Object to or restrict how we process your data

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at info@proaptivity.com

7. Cookies

Our website may use cookies to enhance user experience and analyse traffic. You can manage cookie settings in your browser. See our Cookie Policy for full details.

8. Changes to this policy

We may update this Privacy Policy from time to time. All updates will be posted on this page, and where appropriate, notified via email.